The ten
Do I need a card to book, and does this site take payment?
Neither. Money never moves through this website: it has no payment step, no cart and no billing page, because settlement happens between you and the operator on terms your quote spells out beforehand. And since it comes up: a caller asking you to recite card details in our name is not working for us, whatever they say.
How far ahead should I ask?
For most rides a day or two is plenty. Give it a week for anything leaving before 6:00 am, for a van of eight or more, and for the fortnight around Thanksgiving. If you are asking today for a ride tomorrow morning, telephone rather than write, because the form waits for desk hours and the telephone does not.
What happens if my flight is late?
Give the flight number when you book and the operator watches it. The pickup moves with the aircraft and is not charged as a change. If your flight is canceled or diverted, telephone the desk, because that is genuinely a different ride and it is better rebooked than argued about at the curb.
Can I change or cancel?
Yes, with notice, and the windows are printed on the cancellation page rather than left vague. Notice decides everything: early enough and the operator simply moves the date, late enough and there is a charge that belongs to them. What this desk will not do is promise a flexibility it does not control.
Who is actually driving, and are they licensed?
A local operator holding their own passenger permits and their own insurance, working their own vehicle. This desk holds none of those things and prints no licence number, because it has none. Ask on the telephone and you will be told which operator has your ride.
Do you go to the Washington airports?
No. National and Dulles are outside the zone this desk works, and we do not quote them or hand them to somebody else. The service areas page names everything inside and outside the zone, and the answer does not change if you ask twice.
Can you fit a child seat, a wheelchair or a bicycle box?
A folding wheelchair, a walker or a rollator travels in the trunk at no addition. A child seat can usually be arranged with notice, and it needs to be on the request rather than mentioned at the curb. A bicycle box or skis change the vehicle rather than the route, so they need saying in advance too. What cannot be arranged is a lift equipped van or any medical transport.
What does a ride actually cost?
A starting figure for your zone, plus the additions that apply to your run, confirmed on the telephone before anything is held. The rates page prints the zone floors and names every addition: tolls, waiting past the free window, night hours, a second stop, a larger vehicle, tax. What you will not find is one promised number, because tolls and waiting move it and a page that promised otherwise would contradict itself.
Can somebody be picked up at night, or very early?
Yes. A 4:30 am pickup is ordinary work here and so is a midnight arrival. Both sit in the night hour band on the rates page, and both are arranged during desk hours rather than at the hour itself. Book the day before and sleep properly.
Can I just speak to a person, and when?
Yes, and it is the fastest route to an answer. Telephone +1 (443) 612-4708 and speak to a specialist during desk hours. Somebody is at the telephone on weekdays from 6:00 am until 6:00 pm, and on Saturday mornings until 1:00 pm. Eastern Time throughout. There is no Sunday desk. Whatever arrives while the office is shut simply waits for the morning, which is the reason a pre dawn ride wants arranging a day ahead of itself.
Still not answered
Three places worth trying before you telephone, though telephoning is always allowed.
- When to leave has departure windows by zone and hour and a worked example.
- At the airport covers where you are met and what the operator does while you are still in the air.
- Rates has the zone floors and the full list of additions.
Otherwise: +1 (443) 612-4708 during desk hours, or write to the desk and it gets picked up in order.